Frequently Asked Questions

Ordering and Login Queries
Q: How do I place an Order?
A: Download Website Ordering Procedure here

Q: I’ve forgotten my login details?
A: If you have forgotten your login password, simply click the “Forgot password” button on the Home page. You’ll be asked to enter the email address of your registered email account, where a new password will be sent. Use this new password to login to your account on the Uniform Solutions website. For security reasons, we strongly recommend changing the new password immediately (go to ‘My Account’ after you’ve logged in.

Q: How can I change my personal details / password?
A: After you log in to the website, go to ‘My Account’ at the top right of the page. From here you’ll be able to update your personal details such as name, address, email and password.

Q: How can I view my previous orders
A: To view your previous orders, please log in using your email address and password, go to ‘My Orders’ using the link at the top of the page. All of your previous orders can be viewed on this page

Q: I’m not sure what size to order?
A: Please check the Size Guide  on every product page on our website. In case you need customisation, kindly email us with your requirements. There is an extra charge for customization.

Delivery Queries
Q: In how many days my order will be delivered?
A: In 10 Working Days; However, in Peak season just before and during school opening, it may take up to 15 days or more. In Non-peak time, we have been known to deliver in 2 days after order receipt!

Q: How is my order delivered?
A: Your order will be dispatched through Federal Express [FedEx] courier service and should reach you within 2 working days of the despatch

Q: Can I track my order after dispatch?
A: Yes - once your order is dispatched, you get a text with the Airway Bill Number or Tracking ID of your package. You simply need to type ‘FedEx Tracking’ on Google, which will take you to the required web page on the FedEx website.

Alternately, you can just click on this link --https://www.fedex.com/apps/fedextrack/?action=track .

All you need to do then us copy and paste the AWB Number or Tracking ID in the space provided and the status of your order will be shown.

Q: What happens if I’m not in at the time of delivery?
A: In case of your absence, FedEx will re-attempt delivery up to two times. If still unsuccessful, they will return the parcel back to their depot.

However, the first attempt of delivery will be made without calling you but the second attempt will be made after calling you and confirming time frame of delivery.

Q: My parcel has been returned back to the delivery depot, what now?
A: Please contact us with the details of your order so that we can liaise with the delivery company to get your order redelivered.

Q: My order has been dispatched more than 2 days ago, but I have not received it?
A: Please send an email to customercare@uniformsolutions.co.in and we will sort out the problem for you

Payment & Order Change Queries
Q: How can I pay for my order?
A: You can pay for your order by any credit/debit card or by Cash-on-Delivery.

Q: How much is the delivery charge?
A: We levy no delivery charge if the order is paid by credit/debit card. However, for Cash-on-Delivery orders we charge Rs. 118, which I essentially an extra charge levied by the courier company for Cash Collection and management.

Q: How do I change the delivery instructions on my order?
A: In case of a change in your residence, please update your delivery address on your Registrations Page, before placing the order. In case you have already placed the order first, you need to still update the new address on the Registrations Page and then email us with the details of these new delivery instructions, as soon as possible, so that the address can be updated before despatch. Once dispatched, we cannot change any delivery instructions.

Q: I’ve made a mistake on my order, but I cannot change it?
A: If you need to change anything on your order after making the online payment, please email us with the order number [COVW number] and the items you would like to change, as soon as possible. We will attempt to make the necessary changes, although this is not always possible, especially, if the items have already been produced / dispatched. Only size or colour change is allowed in such cases.

Q: Can I cancel or change my order?
A: You can cancel or change items [only size or colour change] on your order by sending us an email up to the point of dispatch for any item. Once dispatched, we cannot cancel the order. However, you could initiate returns in such a case.

Q: Can I add an additional item to my order?
A: Once an order is placed, you will need to place a fresh order for any additional items that you want.

Return & Refund Queries
Q: Can I return an item for an exchange or refund?
A: You can return any items to us within 14 days of receipt for a refund. We don’t have an exchange policy. You will need to place a fresh order for the new size or colour that you need. Please allow up to 20 working days for us to process the return

Q: How are refunds made?
A: Please allow up to 2 working days after receipt of your item to process any refunds. Refunds will be made by cash or bank transfer, if you proved your bank details.

Q: How do I return a product?
A: Refer to the Returns Policy on the Home Page