14 Days Exchange Guarantee
Our aim at Uniform Solutions is to ensure that our customer is fully satisfied with the product fit. In order to do that,we guarantee the exchange of any product for whatever reason, within a period of 14 days, from the date of delivery to the customer. However, the product you wish to return must be unused and unwashed. It must be the same condition as you received it, in its original packaging, to be exchangeable. Altered, washed, soiled or damaged products will not be accepted. Uniform Solutions reserves the right to reject any exchange request if the product looks used.
In case you receive an incorrect product
In case you receive a different product from what you ordered, we would exchange the product free of cost if intimated within 7 days on receipt of the product. Kindly email us with the details on email@example.com
– If you have ordered a wrong size/colour, it can be returned by placing an exchange request through email within 14 days on receipt of the product.
– We will exchange the size of the product, as stated in your email.
– We cannot exchange one product for another product.
Exchange Time Frame
We have created Drop Off Locations where you can drop the exchangeable products once you have emailed to us your exchange request at firstname.lastname@example.org. In some cases, we might use our Courier partner to pick you the product you wish to exchange. Time cycles for an exchange is typically 12 to 15 days.
- Please send an email to email@example.com
- Please mention your Order Number in the subject line and the words ‘Exchange request’
- In the body of the email kindly write the items you wish to return and what you need instead
- We will then email the Exchange Procedure to you
Only COD orders can be cancelled in part or whole only before dispatch.
Please send us an email at firstname.lastname@example.org before the order is despatched and let us know what are the items you need to cancel
Only exchanges are allowed. Returns will be discouraged. For any queries kindly email us on email@example.com. Kindly quote your Customer Order Number in every communication.
Custom uniforms are made based on body measurements given by the parents of their children. These are to be given in typed/written communication either in the Notes section while placing the order or by email to firstname.lastname@example.org Parents can also submit similar sized clothing to us to use for measurement benchmarks. Custom Uniforms once stitched cannot be returned or refunded or exchanged.